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Exchange Return & Refund Policy

    Refund Policy
  • All Refunds shall be done by the way of an online bank transfer to the customer's bank account within the 21 days of receipt of the product. If the mode of payment is through online debit/credit cards/net banking, the refund will be processed by reversal of previous transaction, after deducting the bank charges and other miscellaneous charges.
  • In cases of refunds under 15 days return policy, refund is subject to quality confirmation by our skilled quality assurance team.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable and only actual payment made would be considered.
  • Part payments received against customized jewellery are not refunded.
    Exchange & Return Policy
  • Product return will be accepted in case of damage on receipt of the product.
  • If you wish to return or exchange the product, you may do so within 15 days from the date of receipt of the Product for unworn or unused products with a deduction of 30% of the total product value. Any signs of wear or tampering with the product will make it ineligible for exchange or return.
  • Any item that shows signs of damage, wear and tear, and resizing, or other alterations by a third party jeweller, will not be accepted for any return or exchange.
  • No exchange or return is accepted in case of products, which have color stones (Precious Stones like Rubies, Emeralds, Sapphires)
  • Orders that are paid via gift cards will not be eligible for exchange or refund.
  • Returns and exchanges are not available for International Orders. (Orders that will be shipped abroad from India). Contact us on our helpline number or email us in case of any support if the product arrives damaged, or you have any other issue. We’ll surely help you.
  • Any product that has been designed exclusively for our client through customization is not eligible for exchange or return.
  • Silver jewellery is not eligible for exchange or return, except in the unlikely case of damage on delivery.
  • In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.
  • Return shipping would be taken care of, with no additional charges or hassles.

What is the process of returning/exchanging my product?

  • Get in touch with us by dropping an email on info@koshjewellery.com or call us on +91-9829044876. Our customer care executive will be happy to assist you and make the process as seamless as possible
  • While returning the product, please ensure that it is packed in the original packaging and is accompanied by the original invoice.
  • The refund/exchange will be processed only once we have received the piece and it has been inspected by our QA department. If the product passes QA, you can expect your refund/exchange within 21 days.

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